Automotive Specialties has built itself on the core values of being a trusted, ethical and profitable provider of safe, quality collision and mechanical repairs that provides exceptional value to our customers.
- To establish lasting realtionships with our customers by exceeding their expectations and gaining their trust and repeat business through exceptional service.
- To guarantee our customers receive the best possible repair for their money while protecting their safety and the value of their vehicles.
- To provide a safe work environment for all our employees and offer beneficial and stable long-term careers.
As a NAPA AutoCare Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:
- To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts.
- To employ ASE-certified technicians.
- To be dedicated to customer satisfaction.
- To exercise reasonable care for the customer's property while it is in our possession.
- To obtain prior authorization and provide a price estimate for work performed.
- To provide a system for fair settlement of customer complaints should they occur.
- To maintain the highest standards of our profession.
- To uphold the integrity of all members of the NAPA AutoCare Program.