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Know Your Rights

How Do I Choose A Collision Repair Facility?
As the owner of a motor vehicle involved in an accident or submitting an insurance claim, you have the right to choose the shop where you wish to have your vehicle repaired. No law requires you to get more than one estimate, nor are you obligated to have your vehicle repaired at the “cheapest” shop or one “preferred” by the insurance company. You should select a repair facility based on their skill, service, knowledge, reputation and guarantee of their workmanship.

Remember, the body shop is fixing YOUR vehicle for YOU. If you’re making an insurance claim, the insurer pays the bill, but most states prohibit the insurer from requiring you to use a particular shop — that means, ultimately, no matter what you hear, THE BODY SHOP IS YOUR CHOICE.

What Is A DRP Body Shop?
Direct Repair Program (DRP) is another name for an insurance company’s listing of shops, such as: State Farm’s “Service First”, Allstate’s “PRO”, Progressive’s “Total Pro or Concierge”, etc. DRP repair facilities have been solicited by the insurance company which sends customers their way in exchange for discounted repairs, such as lower labor rates or parts discounts. The consumer is not required or obligated to use a DRP repair facility.

Automotive Specialties made a decision many years ago to decline any DRP contracts which allows us to work WITH all insurance companies but work FOR our customer.

Must I Notify My Insurance Company Before Repairs?
Yes, insurance policies require that you notify the company and tell them where the damaged vehicle may be inspected. The insurance company may wish to send an adjustor of their choice to inspect the vehicle or review the shop’s estimate prior to repair.

Who Pays The Repair Bill?
You must arrange for payment. Your insurance policy states the insurance company will pay for repairs less any deductibles or depreciation.

What If Repair Costs Exceed The Original Estimate?
Often times in the collision repair process additional damages are found resulting in more labor and parts needed to restore the vehicle to pre-accident condition. Parts sometimes come in at higher prices than quoted. These additional charges are called a supplement and will be covered by the insurance company with supporting paperwork from the repair facility.

If There Is A Problem With The Repair Job, Who Should You Contact?
First, contact the manager of the repair shop. If your problem is not resolved, contact your insurance company claims manager.


Getting your Vehicle Road Trip Ready

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“Country roads, take me home
To the place I belong…” John Denver 

Even though summer has officially ended there is never a bad time to pile in your car with those closest to you and hit the road! The road trip has stood the test of time throughout generations and for good reason. Besides all the snacks, playlists, and sights you’ll discover along the way, a road trip, even if you’re only traveling as far as a tank of gas will get you, can create memories that will last a lifetime.  With the current Coronavirus (COVID-19) pandemic the world is facing, road trips and more driving may be the norm for a while.   Before you head to the gas station to buy all your snacks, don’t forget to think about your vehicle. Is it road ready? 

When it comes to servicing your vehicle before a trip, here are just a few of the many essential things to consider before heading out:

  • Battery condition 
  • Tire tread and pressures
  • Fluid levels 
  • Windshield wiper condition
  • Brake function
  • Spare tire condition
  • Headlights, brake lights, turn signal function
  • Spare tire
  • Belts

While it’s not fun to think about all the things that could go wrong, it’s critical to be prepared, and servicing your vehicle should be the first step before you head out on a road trip. Regular vehicle maintenance can extend the life of your vehicle and prevent costly repairs down the road. 

If you’re dreaming about your next road trip, don’t delay, get your vehicle inspected today! Make your appointment with our well-trained and experienced team at Automotive Specialties. We’ve been here since 1983! Automotive Specialties prides itself on providing exemplary customer services. We take every measure to ensure you are satisfied with all your auto body, paint, and mechanic needs and will do whatever it takes to earn your business and remain life-long clients. Explore our website or call us at (630) 553-0397 today. We look forward to serving you! Like us on Facebook to stay up-to-date on current tips, and specials.