Core Values/Ethics

Automotive Specialties has built itself on the core values of being a trusted, ethical and profitable provider of safe, quality collision and mechanical repairs that provides exceptional value to our customers.

  • To establish lasting realtionships with our customers by exceeding their expectations and gaining their trust and repeat business through exceptional service.
  • To guarantee our customers receive the best possible repair for their money while protecting their safety and the value of their vehicles.
  • To provide a safe work environment for all our employees and offer beneficial and stable long-term careers.

 

As a NAPA AutoCare Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:

  • To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts.
  • To employ ASE-certified technicians.
  • To be dedicated to customer satisfaction.
  • To exercise reasonable care for the customer's property while it is in our possession.
  • To obtain prior authorization and provide a price estimate for work performed.
  • To provide a system for fair settlement of customer complaints should they occur.
  • To maintain the highest standards of our profession.
  • To uphold the integrity of all members of the NAPA AutoCare Program.

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